ORDER INFORMATION
IN RESPONSE TO THE ISSUE OF THE PLANET POLLUTION, THE BRAND WORKS ACCORDING TO THE NO OVERPRODUCTION SCHEME AND RELEASES CLOTHES BY PRE-ORDER ONLY. THE LABEL DOESN’T MAKE EXTRA CLOTHING ITEMS, BEING CONFIDENT THAT EACH PIECE WILL GET ITS OWNER FOR SUSTAINABLE REASONS.
ALL PRODUCTS BEING SOLD AND MANUFACTURED “TO-ORDER” ARE SUBJECT TO AVAILABILITY OF FABRIC STOCKS AND MANUFACTURING TIMES. USUALLY, ALL FABRICS ARE ALREADY IN STOCK. IN THIS CASE, IT WILL TAKE 7-10 DAYS FOR US TO GET YOUR GARMENT READY.
IN CASE THE FABRIC IS NOT IN STOCK, THE ORDER MAY BE CANCELED. IN THIS CASE, THE CUSTOMER WILL BE INFORMED AND UPDATED ON THE STATUS OF THEIR ORDER VIA E-MAIL. THE CUSTOMER IS FURTHER INFORMED THAT, IN SOME SPECIAL CASES (E.G. PRODUCTS MARKETED ON PRE-SALE), PROCESSING PERIODS INDICATED ABOVE CAN BE LONGER.
DELIVERY
ONCE YOUR ORDER HAS BEEN PLACED, A CONFIRMATION EMAIL WILL IMMEDIATELY BE SENT TO YOUR NOMINATED EMAIL ADDRESS. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL, PLEASE CONTACT US AT SALUT@MASHAT-MODE.COM
IT WILL TAKE 7-10 DAYS FOR US TO GET YOUR ORDER READY.
WHEN YOUR ORDER HAS SHIPPED, A UNIQUE TRACKING NUMBER WILL BE SENT TO YOUR NOMINATED EMAIL ADDRESS. YOU CAN TRACK YOUR PARCEL BY CLICKING ON THE LINK PROVIDED IN THE EMAIL.
*IF THE ORDER CONTAINS MORE THAN ONE PRODUCT, SHIPMENT WILL BE MADE ONCE ALL THE GARMENTS ARE READY.
WE PROVIDE WORLDWIDE SHIPPING.
ALL PRODUCTS ARE MADE IN UKRAINE AND ARE SHIPPED WORLDWIDE FROM THERE VIA DHL (EXPRESS) OR EMS (REGULAR POST).
WE OFFER FREE DELIVERIES IN UKRAINE VIA NOVA POSHTA (1-3 DAYS).
*PLEASE NOTE THAT SHIPPING TIME LISTED BELOW MAY TAKE LONGER DUE TO RUSSIAN WAR IN UKRAINE
US/CANADA
DHL EXPRESS ONLY 3-4 BUSINESS DAYS 25$
*FREE ON ORDERS OVER 250$
EUROPE
EMS (REGULAR POST) 10-14 BUSINESS DAYS 20$
*FREE ON ORDERS OVER 250$
DHL EXPRESS 2-4 BUSINESS DAYS 35$
*FREE ON ORDERS OVER 500$
ASIA
EMS (REGULAR POST) 10-15 BUSINESS DAYS 25$
*FREE ON ORDERS OVER 250$
DHL EXPRESS 3-5 BUSINESS DAYS 45$
*FREE ON ORDERS OVER 500$
AUSTRALIA
EMS (REGULAR POST) 21-31 BUSINESS DAYS 35$
*FREE ON ORDERS OVER 250$
DHL EXPRESS 4-7 BUSINESS DAYS 50$
*FREE ON ORDERS OVER 500$
CENTRAL/SOUTH AMERICA
EMS (REGULAR POST) 10-15 BUSINESS DAYS 30$
*FREE ON ORDERS OVER 250$
DHL EXPRESS 4-6 BUSINESS DAYS 50$
*FREE ON ORDERS OVER 500$
*IF YOU DO NOT FIND THE COUNTRIES LISTED DURING THE CHECKOUT PROCESS ON OUR WEBSITE, PLEASE CONTACT US AT SALUT@MASHAT-MODE.COM
PLEASE NOTE THAT DELIVERY TIME REFERS ONLY TO THE WORKING DAYS, EXCLUDING WEEKENDS, NATIONAL AND STATE HOLIDAYS, FORCE MAJEURE.
IF YOU HAVEN'T RECEIVED YOUR ORDER WITHIN ESTIMATED TIMINGS PROVIDED ABOVE AFTER RECEIVING YOUR SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US AT SALUT@MASHAT-MODE.COM WITH YOUR NAME AND ORDER NUMBER, AND WE WILL LOOK INTO IT FOR YOU.
! ALL GOODS PURCHASED ONLINE AND SHIPPED OUTSIDE UKRAINE MAY BE SUBJECT TO IMPORT TAXES, DUTIES, VAT AND IMPORT RESTRICTIONS IN THE COUNTRY OF RECEIPT SPECIFIED BY THE BUYER. PAYMENT FOR WHICH IS THE PERSONAL RESPONSIBILITY OF THE BUYER AND THEIR SIZE CAN NOT BE FULLY OR PARTIALLY COMPENSATED BY MASHAT OR CALCULATED IN ADVANCE ONLINE.
PAYMENT
WE ACCEPT MASTERCARD, VISA, APPLE PAY, AND GOOGLE PAY. ALL PAYMENTS ARE PROVIDED VIA PORTMONE.
ON MASHAT-MODE.COM EVERY PURCHASE IS PROCESSED WITH MAXIMUM SECURITY THANKS TO THE IMPLEMENTATION OF THE MOST ADVANCED ENSCRYPTION SERVICES (SSL).
RETURNS
IF YOU ARE NOT FULLY SATISFIED WITH YOUR ORDER, YOU CAN RETURN IT WITHIN 14 CALENDAR DAYS OF DELIVERY BY WRITING US A LETTER AT: SALUT@MASHAT-MODE.COM. IN THIS LETTER, PLEASE, SPECIFY: RETURN CAUSES AND PROVIDE PRODUCT PHOTOS, IF IT IS DAMAGED OR DEFECTIVE.
PLEASE NOTE THAT SUCH PRODUCT CATEGORIES ARE NOT REFUNDABLE, NO MATTER WHAT THE PRODUCT NAME ITSELF IS ONLINE:
-
TIGHTS, SOCKS, STOCKINGS.
-
HEADGEARS / HATS.
-
LEOTARDS / SWIMWEAR.
-
LINGERIE: UNDERWEAR, BRIEFS, THONG, BODYSUITS.
WE WILL PAY YOU BACK THE FULL SUM OF THE PRODUCT REDUCED BY ASSOCIATED COSTS (COST OF DELIVERY ETC.) ONCE WE HAVE ENSURED THAT THE PRODUCT'S APPEARANCE, PROPERTIES AND FACTORY LABELS HAVE BEEN PRESERVED.
THE DELIVERY COSTS PAID DURING PLACEMENT THE ORDER ARE NON-REFUNDABLE IN CASE OF RETURN OF THE PRODUCT.
THE GOODS RETURN IS MADE AT THE BUYER’S EXPENSE. THIS MEANS THAT THE BUYER SHOULD PAY FOR THE DELIVERY WHEN SENDING THE GOODS BACK TO US. WE WILL DEDUCT THE SHIPPING COST FROM THE REFUND AMOUN IN CAUSE THE DELIVERY COST IS NOT PAID.
WHEN RETURNING ORDERS THAT HAVE BEEN SHIPPED OUTSIDE OF UKRAINE, IN ADDITION TO THE SHIPPING COST, WE WILL ADD THE AMOUNT OF ALL CUSTOMS DUTIES AND CHARGES, INCLUDING IMPORT VAT AND BROKERAGE SERVICES, WHICH ARE PAID BY US IN THE SELLER'S COUNTRY. THESE COSTS ARE DEDUCTED FROM THE REFUND AMOUNT FOR THE PURCHASED GOODS.
PLEASE NOTE, IN CASE OF REFUSAL TO RECEIVE THE ORDERED GOODS, INCLUDING DUE TO THE FAILURE TO PAY DUTIES IN THE BUYER'S COUNTRY, WE WILL ALSO DEDUCT SHIPPING AND ALL OTHER INCIDENTAL TWO WAY COSTS, AS STATED ABOVE FROM THE REFUND FOR THE PURCHASED GOODS.
YOU WILL RECEIVE A REFUND WITHIN 30 DAYS OF RETURNING THE GOODS TO OUR WAREHOUSE.
THE REFUND SHALL BE MADE BY REFUND OF THE VALUE OF THE PAID GOODS TO THE BANK CARD BY WHICH THE PAYMENT WAS MADE, BY BANK TRANSFER OR BY WESTERN UNION, AS WILL BE AGREED VIA E-MAIL.
FOR FURTHER INFORMATION, PLEASE CHECK OUR TERMS AND CONDITIONS.